Nest hello doorbell wont factory reset

[Ever]

Hello. I've tried factory reseting the doorbell since it became offline. I press the button on the back of the doorbell as well as the chime button in the front. The doorbell keep coming back up with the small green light lighting up. I know it supposed to ring and turn different colors upon restart but it won't do it. Is the doorbell broken at this point?

[MattC]

I’m having the same issue with mine. After spending an hour trying to troubleshoot with nest they said I need to buy a new unit because this one is defective, but out of the 1-year warranty. Disappointed the product didn’t last more than 2 years at the price they charge. 

[Brad]

Hi there, folks.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this further for you, but I need to ask you some questions first.

• Do you still need assistance with this issue?
• Besides the troubleshooting that you have done so far, what other troubleshooting steps have you taken thus far?

Please let me know if you need further assistance. I look forward to your response.

Best Regards,

Brad.

[MattC]

• Checked wiring method
• Checked for secure connections and corrosion
• Checked system voltage
• Tried resetting the device
• Tried powering unit up with USB cable
• Wifi is not an issue, located 15' from router and worked fine for over a year

[BobA]

I'm having the same issue as MattC. I have gone through every check that MattC went through and all that happens is a green flashing light.