Nest hello doorbell working but not the chime

[TJC1]

Hi there 

I have an issue with the wired nest hello doorbell with a Honeywell D117 chime

The doorbell works and it rings and links to the hub inside but the doorbell chime doesn’t ring

i have check the I have the correct voltage and is wired correctly 

can anyone help?

[janzenrg]

I had that issue with a different mechanical wired chime. I went into settings, cameras, Chime duration, and said I have an electronic chime (I don’t), and upped if to 3 seconds. It worked.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[TJC1]

Hi Brad 

after speaking to google they seemed to think it was a fault dongle, they have send another one out and I’m trying again tomorrow 

[Brad]

@TJC1

I am relieved to hear that a replacement is heading your way! Please let me know how it is working.

Best regards,

Brad.

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.

[aatienza]

Hey folks,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie