Nest hello face peeling

[etp777]

Nest hello doorbell plastic cover peeling!

[etp777]

Nest hello

[MplsCustomer]

@etp777 

If your doorbell is less than a year old, you can contact Support (https://support.google.com/googlenest/gethelp) for a replacement under the 1-year warranty. Otherwise, Google Nest says it "cannot" replace it. One of our Nest Hellos started peeling, so we bought a silicone "skin" on Amazon to cover the peeling shards.

[EmersonB]

Hello etp777,

Thanks for posting here in the community. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[etp777]

Done!

[AbigailF]

Hey etp777, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Abi

[EmersonB]

Hi etp777,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks,
Emerson

[etp777]

Yes, and thanks for all the help! Google is working out an exchange of some sort. 

Outstanding customer service.

[AbigailF]

Hello etp777,

Anytime! Let us know if you have other questions as I'll be locking the thread after 24 hours.

Best,

Abi