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Nest hello peeling

Mischa
Community Member

Hi - I posted this topic 4 weeks ago (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-peeling/m-p/111898#M21698). I had @Brad reply that I had to complete a form - which I did. However 4 weeks later I still haven't heard anything.. I can't reply to the original topic - hence asking this way.

Does anyone else have a better experience?

thanks!

3 REPLIES 3

SteveT1
Community Specialist
Community Specialist

Hi Mischa,

 

We understand where you’re coming from. However, we won’t be able to process a return for your device since this is already out of warranty. You can check this article on Google Nest Warranties to learn more,

 

You can also reach out to us here. We’ll be here if there’s anything else.

 

Regards,

Steve

Mischa
Community Member

Hi @SteveT1 - thank you for your follow up on my question. To be honest I am dissapointed with Google on this as the product has been used correctly and following normal use I would not expect this to happen.

 

I see it refers to US/CA warranty and I live in the Netherlands where warranties are (partly) regulated by legislation. That said - I won't be making a fuss as it will likely lead nowhere and I'm just waisting my time.

 

best regards,

Mischa

SteveT1
Community Specialist
Community Specialist

Hi Mischa,

 

We apologize for the inconvenience this has caused. We’ll take your experience as feedback and make sure to learn from this opportunity to improve. You can always send us a message here if there anything else or reach out to our Google Support team.

 

Regards,

Steve