Nest history play back not working

[Westonmg]

Can’t play back any history on any of our cameras. Just get still shots.  We have 900mb up and down on our internet.  Seems to be a new issue as of late. Things were working great two months ago

[MplsCustomer]

@Westonmg 

Did you by any chance have a free 30-day Nest Aware trial subscription that has since expired?

If you go to this page: https://store.google.com/subscriptions?hl=en-US, what subscription does it show? Nest Aware 30-day trial, Nest Aware, or Nest Aware Plus?

Except for the most recent 3 hours on the newer cameras, you need a Nest Aware subscription to view video history:

https://support.google.com/googlenest/answer/9681538?hl=en

https://support.google.com/googlenest/answer/9233159?hl=en

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. I would first check and make sure that you weren't on a trial for Nest Aware, or if there has been any changes to your subscription. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, MplsCustomer and Brad.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie