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Nest indoor IQ cam. Lost QR CODE. and serial numbers Unlegible. And app program not cycling to next

Badd
Community Member

‎12-19-2023 02:28 AM

Previously installed nest cam indoor IQ cam.  Trying to reinstall nolonger have Qr code.  And When cycling through steps given and reaching screen stating to locate last 4 of serial numbers.  Will not cycle to next. Where you are to put in last 4 #. AND.. If it did my numbers are no longer legible from wear on product mount.  What do I do. 

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

‎12-19-2023 08:40 AM

@Badd 

Unfortunately, you cannot reinstall a Google Nest camera or doorbell without either scanning the QR code or inputting the 6-character alphanumeric setup code that is printed somewhere on the camera or doorbell. Years ago, we started writing down and saving our 6-character setup codes for this reason.

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EmersonB
Community Specialist
Community Specialist
In response to MplsCustomer

‎12-23-2023 02:37 PM

Hello everyone,

 

@Badd, thanks for reaching out here in the Community. Try providing your 6 digits setup key located on the underside of the stand, just below the QR code.You may also try using a different mobile phone for the setup.

 

Let us know how it goes.

 

I appreciate the help, MplsCustomer.

  

Regards,

Emerson

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