Nest indoor camera transferring to home

[tsschall]

During the transfer from best to the home app, my indoor wired camera would not transfer. I kept getting the restart message after over two hours of this, I noticed the blue light on the camera never changed. I removed the camera from the nest app, tried to restart the camera it never went into the restart just came up blue when plugging back in. I tried the factory reset and got the same, camera is locked with the blue light on when repowered. 

Any suggestions, this camera had never had any issues. 

[MplsCustomer]

@tsschall 

You may need to contact Support. It sounds like the transfer-from-Nest-app-to-Home-app process failed and left your camera in an unfinished state. If Support can't fix it, I think they owe you a replacement camera. The transfer process was rolled out in August 2023 (https://www.googlenestcommunity.com/t5/Blog/Nest-Cam-Indoor-1st-gen-expanded-support-rolling-out-in-...; I don't think it's acceptable for the process to make your camera unusable.

If Google Nest can't fix it, why would the rest of us ever risk transferring our 1st gen cameras from the Google Nest app to the Google Home app?

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.