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Nest out door cam will not work with Nest, only google home?

Maserati_jk
Community Member

I bought a Nest out door cam, when I try and set it up with Nest, it says to set it up in google home first.  It works in Home, but when I try to add it NEST, the ser number that show up in the list is not the ser number on the camera?  Anyone know how to make this work?

9 REPLIES 9

David_K
Platinum Product Expert
Platinum Product Expert

If you have one of the newer models listed below, they are designed for and managed via the Home app. You don't need to and cannot add them to the Nest app.

  • Nest Cam (wired)
  • Nest Cam with Floodlight
  • Nest Cam (battery)

But I pay Nest a subscription so there is video recordings, the camera says NEST on it, and it will not work with the Nest app?   

David_K
Platinum Product Expert
Platinum Product Expert

The Google Store and online help materials are quite clear that it requires the Home app, not the Nest app. Most of the features you know and love from the Nest app, are also there in the Home app, but may work in a slightly different way.

Video history in the Google Home app - Google Nest Help
Event and 24/7 video history - Google Nest Help
What you get with a Nest Aware subscription - Google Nest Help

Jeff
Community Specialist
Community Specialist

Hi Maserati_jk,

I just wanted to jump in real fast to see if you saw davidking's latest reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi again Maserati_jk,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Maserati_jk
Community Member

I am still confused, why a “nest” cam will not work with the “nest” app?  I like the way the nest app gives me views of all my cameras and alerts, having to open both “Home” and “Nest” is not very desirable. Why would a nest camera not work with nest?  If I am using Google Home only there are way cheaper cameras I could use, I paid the premium to have it work with Nest.  Very, Very disappointed

Jeff
Community Specialist
Community Specialist

I understand the confusion, Maserati_jk. Ultimately the goal is to have all smart home devices controlled in the Home app, letting users just have a single source to manage everything. I realize while we're not quite there yet, the feature disparity can be odd to juggle. The feedback to our teams definitely helps, but as the Home app continues to evolve, some of this is definitely a bit of a waiting game.


Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi all,

As we got our answer to the original question here, I'm going to mark this one as complete soon. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock. Also, if you have any additional feedback about the Nest and Home apps, please feel free to share them here and to submit them via the Home app's feedback functionality.

Thanks,
Jeff

Jenelyn_O
Community Specialist
Community Specialist

Hi everyone,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

 

I appreciate your help, @David_K and Jeff.

 

Best,

Jenelyn