Nest outdoor IQ camera microphone failed

[Bram]

Evening,

I have had an Outdoor IQ camera less than a year and all of a sudden the microphone has packed in and will not come back on following restarts etc. 

Has anyone else had this? and how do you contact nest for a replacement? Or to get it fixed? 

I am in the UK btw

Thanks

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Bram]

Hi Brad 

yes I still need help regarding this please. I understand this camera is out of production now, so I cannot get a replacement. Which leaves me with needing a fix for this issue

Thank you 

Alex 

[Brad]

@Bram

I honestly do not have a suggestion or solution for you besides reaching out to your UK Support for further instruction. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.