Nest outdoor camera battery

[T65wright]

Have 2 nest outdoor battery cameras even though I have them connected directly to a outlet  the batty still goes dead now cameras won't charge. Brought both in to recharge and the won't 

[HoustonRN]

Mine are doing the same. Haven't had these things 6 months.

[T65wright]

So what do you do buy new ones? Can they be replaced or returned to google? Do u know 

[HoustonRN]

Sorry, I don't have answers. I came to this thread today to post the same thing. I also don't get motion detection on 1 camera. I'm hoping someone can give answers.

[T65wright]

Thanks  at least I know I am not the only one 🙂 

[MplsCustomer]

@T65wright 

When you had them connected to an outlet, were you using one of the two optional power cables Google sells? Some customers report they cannot power their battery camera with the 1-meter charging cord that comes with the camera.

Is the power cable/charging cord plugged in tightly in the bottom of the camera and is the cord/cable feeding towards the FRONT of the camera? (Both are issues reported by other customers in this forum.)

(We've had a battery camera for 21 months, and the battery has always remained charged. Settings | Battery shows as "Plugged in" with an infinity symbol.)

[T65wright]

Yes the power cords are from Google paid about 30.00 for ea. I still had to remove them and charge manually with nest cam charge cable I think they are bad cameras bought them as 2 pk would love for them to be replaced by Google but that's probably not going to happen 

[MplsCustomer]

@T65wright 

If your cords/cable are correctly feeding towards the FRONT of the camera and the USB plug is seated firmly and the outlet is continuously powered, you should see "Plugged in" with an infinity symbol when you go to Settings | Battery in the Google Home app, and your battery should always remain charged.

If that is not the case, try contacting Support:

https://support.google.com/googlenest/gethelp

[EdmondB]

Hello everyone,

@T65wright and @ HoustonRN, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Have you tried doing a factory on Nest camera? Check out this link on how to restart or factory reset Nest camera or doorbell.

@Spaghetti69 , glad to hear that it was resolved.

@MplsCustomer, thanks for the help.

Let me know if that helps.

Best,
Edmond

[EdmondB]

Hi everyone,

@T65wright, I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond

[Spaghetti69]

I've had some mine do this, think it took like 3 resets to get it to work again. If i remember right I charged for 30 min on the original cable\brick first.