Nest outdoor camera missed activity

[Sam578]

Just recently installed my nest cam security under my porch. It was working as expected, food delivery drop offs to my neighbour walking up the path yesterday, even went as far as picking up people 20m away on the other side of the street which I was def not expecting,  however I didn’t pick my partner coming up the pathway last night at all.  My nest doorbell did when they approached the front door but I bought the camera for picking up all activity for security.  I have triple checked the activity and it’s missing all together. So no notification or 30 second recording. It was like them walking up the path didn’t exists. Settings have not been changed, wifi is strong as I use google products throughout the house all day and have no issues. 
worried it’s not going to do it’s job for when I really need it.  Advice or reasons this would have happened would be greatly appreciated 

[Lance_L]

Hi Sam578,

Thanks for posting. I apologize for the inconvenience — let's get this sorted out.

A few questions: what type of Nest cameras do you have? Do you have an iOS or Android device? Does the issue occur on multiple mobile devices? Also, are you using the Google Home or the Nest app?

Keep me posted.

Best,

Lance

[Sam578]

Thanks for replying. It’s a google nest battery security cam.  I am on iOS.  Since then it’s happened a few times with food deliveries. Seems to be a night thing.  The google nest doorbell camera picks them up but by that stage they are at the front door.  
my partner is on android and had the same issue when the delivery driver came up the path at night. 

[Lance_L]

Hello Sam578,

Thanks for getting back to me. I apologize for the inconvenience.

Let’s try the troubleshooting steps below:

1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile > More > Settings.
4. Select Events.
5. Make sure the events you want to receive are on. If they are already on, turn them off and then turn them back on.
6. Trigger a notification to test.

Here is a handy guide on How Nest cameras detect sound and motion.

Let me know how it goes.

Regards,

Lance

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Sam578]

I have completed this. And have done so before. It’s intermittent and doesn’t always work as expected and misses some people in the camera path. Again this happened with a delivery this evening. Seems to be a night thing. 

[Lance_L]

Hi Sam578,

I’m sorry for the inconvenience and delay. You can create an Activity Zone for your camera to fine-tune the events that you want captured and get notifications.

Follow the steps below:

1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Select the camera that you want to make an Activity Zone for.
4. Tap More > Settings > Events > Seen Events.
5. Choose + Add a zone. The new zone appears in the middle of the camera’s view.
6. Change the shape of the zone to capture what you want.

• Turn your phone to go into landscape mode for a full screen of your camera’s view. Make sure the screen rotation setting on your phone is on. 
• Tap and drag inside the zone to move it.
• Tap and drag any of the 8 dots on the sides of the zone to change its shape.

1. To change the color of the Activity Zone, tap Zone color. You can pick from 4 different colors.
2. Under the camera view, tap on the Zone name to give your zone a descriptive name.
3. Under Event History, you can choose which types of events you want to record in that zone and which notifications you want to receive. 

More information here: Set up and use Activity Zones.

Keep me posted.

Thanks Juni for chiming in.

Best regards,

Lance

[Lance_L]

Hi Sam578,

I just wanted to jump in real fast to see if you saw my reply and to see if you still needed some help on this or if you were able to get it sorted out. Please do not hesitate to let me know if you have any further questions or requests. I would be more than happy to assist you.

Cheers,

Lance

[Sam578]

Hi Lance. 
I have my zones already set up and types of events i want recorded.  
I haven’t noticed if the it’s still happening. Will keep an eye. 

[Lance_L]

Hey Sam578,

That sounds great! I'll keep the thread open until we can confirm that the issue is fixed.

Best,

Lance

[Lance_L]

Hello Sam578,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Cheers,

Lance

[Lance_L]

Hey Sam578,

I’m just checking in to see if you still need help. Feel free to reach out if you have questions. I’m here to help.

Best,

Lance

[Lance_L]

Hello Sam578,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

Cheers,

Lance