To resolve the issue with your Nest Hello doorbell being unusable and showing multiple instances in Google Home, follow these steps to reset the configurations and get your device back to working condition:
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Step 1: Remove the Extra Configurations
1. Open the Google Home App:
Open the Google Home app on your smartphone.
Look for all instances of the doorbell in the app.
2. Remove All Doorbell Instances:
For each instance:
Tap on the device.
Go to Settings > Remove Device.
Confirm the removal for all instances, even if they're inactive.
3. Clear App Cache (Optional):
On Android: Go to Settings > Apps > Google Home > Storage > Clear Cache.
On iOS: Reinstall the app if needed to ensure a clean configuration.
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Step 2: Perform a Factory Reset on the Doorbell
1. Locate the Reset Button:
For most Nest Hello models, the reset button is on the back or underneath the device.
2. Reset the Doorbell:
Press and hold the reset button for 10-15 seconds until the light flashes yellow.
Release the button and wait for the light to turn blue, indicating it’s ready to set up again.
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Step 3: Reboot Your Router
1. Restart Your Router:
Unplug your router for 30 seconds, then plug it back in.
Ensure your Wi-Fi network is stable and the doorbell is within range.
2. Forget Old Connections:
Check your router’s admin panel or app and remove any existing connections to the doorbell.
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Step 4: Re-add the Doorbell to Google Home
1. Set Up the Doorbell:
Open the Google Home app.
Tap the + (Add) button > Set up device > New devices.
Follow the on-screen instructions to reconnect the doorbell.
2. Ensure the Correct Network:
Make sure the doorbell connects to the same 2.4 GHz or 5 GHz network your Google Home devices use.
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Step 5: Opt Out of Public Preview (Optional)
If the issue persists, consider leaving the Google Home public preview to return to a more stable configuration:
1. Open the Google Home app.
2. Tap your Profile Picture > Settings > Public Preview.
3. Select Leave Public Preview and confirm.
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Step 6: Contact Google Support
If none of the above steps work, reach out to Google Nest Support:
1. Visit the Google Nest Help Center.
2. Explain the issue in detail, including that the device is stuck in a reset loop and showing multiple instances.
3. Request assistance with clearing server-side configurations for your account.
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Additional Tips
Use a mobile device that’s already connected to the same Wi-Fi network for the setup.
Ensure your mobile device’s Bluetooth is turned on during setup.
Update the Google Home app to the latest version before starting.
These steps should resolve your issue by removing the extra configurations and allowing you to reconfigure the doorbell correctly. If issues persist, Google Support can provide further assistance.
