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Reinstall my cameras on my phone

Adry0772
Community Member

‎01-12-2025 02:01 PM

I had my cameras installed by ADT I called them they couldn't help me due to being google home cameras , Google home stated they can't help i needed nest home.  I removed a user from the access and it deleted all the cameras on the device there is no service up code on the bck of the cameras so I dnt know who to call to assist but I'm still payin on this worthless A$$ system.  I just want to see my cameras activity on my phone 

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

‎01-12-2025 02:25 PM

@Adry0772 

If you want to talk to Google Nest Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

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virnab
Community Specialist
Community Specialist

‎01-15-2025 08:54 AM

Hi Adry0772,

 

Thanks for reaching out to our community.

I’m sorry to hear that after you removed a user from the access and deleted all the cameras on your mobile device.I understand how frustrating it is not to find the service up code on the back of the cameras. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

  • What is the make and model of the mobile device that you are using to set up your cameras?
  • Are you using the latest version of the Google Home and Nest app?
  • What is the model of your cameras?
  • When and from where were your devices purchased?
  • How far have you gotten in pairing your devices?
  • What’s the color of the LED status light?
  • How far are your devices from the router?
  • Can you connect to the internet with other devices?
  • Are there any other devices that experience issues with the Wi-Fi?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Thanks for your kind attention; I will be looking forward to your answer.

 

Best regards,

Virna

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