Nest says I need to update my browser

[CharlieinSF]

I keep getting an error message saying n Nest that I need to update my browser. I have done all the suggestions in your forums. I see others are having the same problem. You’ve turned off comments but you haven’t fixed the problem. What do you suggest I do other than get an android phone? Please advise. 

[Philll · Accepted solution]

Sending you strength... I've experienced 1 year of diabolical hell with the google home app and nest aware. If i could stone myself to "not alive" with my 8 battery cameras i would. Only for being idiotic and expecting a decent product from google.... Google support beat me up beat me down then beat me up again. They're relentless like school bullies. I got beat up by google and I'm not afraid to say it. Still carrying two black eyes and two large G marks on each cheek.... Seriously though I'm just commenting as to follow your thread i have no fix for you unfortunately... Hopefully this is sorted sooner than later its a complete pita

[zoeuvre]

Hi folks,

@CharlieinSF, uh-oh! I'm sorry to hear for any inconvenience you're facing with the error message prompting you to update your browser on Nest. If you've already followed the suggestions in the forums and are still encountering the issue, here are a few additional steps you can try:

1. Sometimes, outdated or corrupted cache and cookies can interfere with the proper functioning of websites. Clearing your browser's cache and cookies can help resolve this issue. Refer to your browser's documentation for instructions on how to clear cache and cookies.
2. If you're experiencing the issue on a specific browser, try accessing the Nest website using a different browser. This can help determine if the problem is browser-specific or if it persists across multiple browsers.
3. Browser extensions or add-ons can sometimes interfere with the functionality of websites. Temporarily disable any extensions you have installed and see if the issue persists.
4. Verify that you're using a browser that is officially supported by the Nest website. Visit the Nest support website or the official Google Nest website to check the list of supported browsers.
5. If you're using an outdated version of your browser, updating it to the latest version may resolve compatibility issues with the Nest website.
6. Open an incognito or private browsing window in your browser and attempt to access the Nest website from there. This can help identify if any browser settings or extensions are causing the problem.

While using an Android phone with the Nest app is one option, it's not the only solution. The Nest website should be accessible from a variety of browsers and platforms.

Let us know how it goes.

Thanks for your help, @Philll. 

Best,

Zoe

[CharlieinSF]

Dear Zoe,

As stated in my OP, I have done all that. It wont work in your own bowser (chrome) nor will it work in Safari. If I go in incognito mode, it wont recognize me at log-in, so that is redundant.

Others in now closed comments threads have followed your suggestions and achieved similar results as I. I get that you are a volunteer helper/moderator, but I believe this to be a know issue to Google and they simply do not care, otherwise it would be fixed and functioning.

Thank you and have a nice day.

[zoeuvre]

Hi CharlieinSF, 

I'm sorry to hear if my previous suggestions did not address your specific situation or provide a satisfactory resolution. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Thanks.

Zoe

[zoeuvre]

Hi there, 

Checking back in—we haven't received your form. Were you able to fill it out? Still need our help? 
 

Regards,

Zoe

[CharlieinSF]

Your form is a useless waste of time, Zoe. You can just simply state what the fix is, if one does exist. However, as others have stated on other closed forums, your employer doesn’t really seem to care about this issue with iPhones and so there is no fix. Otherwise you would be disclosing it. I hope you have a nice weekend. 

[zoeuvre]

Hello CharlieinSF, 

We're sad to see you go. We're always here to help if you ever change your mind. If you come across other information you'd like to pass along or have more questions, feel free to create a new post. 
 

All the best,

Zoe

[CharlieinSF]

You have it within yourself to do better.

[zoeuvre]

Hello there,

I'm sorry to hear if we did not meet your expectations. We strive to provide helpful and accurate information — I appreciate your feedback and will continue to learn and improve based on user input. If you have any specific concerns or further questions, please let me know, and I'll do my best to assist you.

Warm regards,

Zoe