Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
hi, I've responded back to the email you've sent me asking for additional info - name, address, serial number on Sep 17, 2021, 2:56 PM CST. Haven't heard back on that.
The team will be getting back to you this week on that email. Appreciate your patience on that. I'm going to go ahead and lock this thread as the communication will go through that email.
