Nest wired doorbell second generation cannot complete setup

[MrBud]

I've installed a doorbell, the transformer fits the criteria, there is a blue light on my doorbell but at the end of the set up on the app it will not connect to the doorbell.

It tells me to move closer, I did but it still won't connect through the Google home app.

I tried the nest app but it redirects me to the Google home app.

So it seems like everything is hooked up correctly since there is a blue light, but it will not go through the last steps to connect to the home app.

Any help would be appreciated.

[jthuberd]

I would just like to add I had this issue yesterday also. Setting up a wired nest camera. It would time out and say move closer. Its right after reading product id tag for me. I have this issue on S22 ultra running android 13. I managed to get camera setup by running install on my tablet (S8 Ultra) instead. On tablet it went through right away. When i contacted nest support they were unaware of of an issue with S22 ultra or Android 13. So I would suggest trying with another android device if possible.

[MrBud]

Thank you, I was able to get it to go through the progress a little further by putting my phone in airplane mode.

It turns out it added it to home and then it downloaded updates and then it gets stuck installing the updates.

So still not finished setting up!

[MrBud · Accepted solution]

I resolved this by switching to airplane mode and resetting the device

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I would suggest trying to restart or factory reset your device first. If that doesn't do the trick, I would then suggest trying a different device if you run into this issue, looks like the OP has found a resolution, but please let me know if you need further assistance.

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[MrBud]

Thanks Brad, installed perfectly after I put my phone in airplane mode and reset the doorbell!

[EmersonB]

Hi everyone,

@MrBud we're glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.

Thanks,
Emerson

[bjesuthr]

how do I reset the doorbell? I am having the same issue

[janthadeus]

Hi folks,

Checking in — have you tried the steps in the article shared by jthuberd? If so, how did it go? Let me know if you need more help.

I appreciate your help, jthuberd!

Thanks,

JT

[janthadeus]

Hey bjesuthr,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT

[jthuberd]

https://support.google.com/googlenest/answer/9252162?hl=en This is reset procedure for cameras. As mentioned I used a different android device to setup. But, fixes may have been done to Home app.  My third doorbell which is wired installed without issue. Using android 13 Cellphone(s22 ultra) which has had updates.