Nest wired doorbell sometimes doesn't ring after moving it to Google home

[Doorbelluser]

Hi,

Ive been using nest for 5 years now and never had an issue after I moved to the google home app I started noticing visitors complaining that doorbell is simply not chiming, and when I tested it, I found out that it does chime but not all the time. I had to ring it 4 times before it made any noise.

Is this because I moved the doorbell from the nest app to Google home or is it something else that I'm missing out on ?

Thanks

[MplsCustomer]

@Doorbelluser 

By "not chiming" do you mean the chime sound on the doorbell itself or the ringing of your indoor doorbell chime?

We have three 1st gen Google Nest Hello Doorbells that we have NOT "transferred" to the beta "Pubic Preview" version of the Google Home app.  (The oldest is 5 years old.)   This may not relate to your doorbell, but all three of ours no longer ring our indoor doorbell chime because the internal battery has now failed on all three, causing the doorbell to go offline for a minute whenever the doorbell button is pressed. Since the purpose of the internal battery is only to provide power to the doorbell during the instant when power is diverted to ring the indoor doorbell chime when the doorbell button is pressed, the problem goes away when the "Indoor chime" option is turned off.  So our indoor doorbell chime no longer works, and we rely instead on "Visitor announcements" on our Nest Hubs and Nest Mini.

[Doorbelluser]

You are right about the fact that I do have a 1st gen wired nest hello but I had no idea that wired ones also have batteries in them, can they be replaced ?

Also when the ring doesn't chime it's not doing that on both the indoor chime and on the nest hello.

[MplsCustomer]

@Doorbelluser 

The battery is not designed to be replaceable, but there is an iFixit post on how to do it; you have to pry open your Nest Hello Doorbell and then reseal it:

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729 

For us, it was easier--since we had Nest Hubs and a Nest Mini--to just turn on the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) and turn off the "Indoor chime" option (to keep our doorbells online).

If you're interested, you can review this locked thread on the issue, with over 1,000 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

[virnab]

Hi Doorbelluser,

Thanks for reaching out to our community.

I’m sorry to hear that you found out that your Nest wired doorbell 1st gen sometimes doesn’t ring. Thank you for letting us know the important details to better understand your experience. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Do you have an electric or mechanical chime? 
• If you have an electric chime, could you please check if it is enabled? 
• Open your Google Home app, go to “Settings,” then go to “Nest Hello” and check the “Chime duration.”.
• Does someone else have access to your Google Home?
• Could you please double-check if the chime is enabled? If it is enabled, is duration reduced?
• Could you please double-check if Quiet Time is enabled?
• Open the Google Home app, tap on “Favorites” or “Devices,” select your Nest wired doorbell, then tap “Menu” at the lower right (on the three bars icon), then tap Quiet time, then tap “Stop” to disable Quiet time.
• Could you please make sure that your doorbell circuit is complete? (Make sure there aren’t any loose ends).
• What is the status of the Nest wired doorbell on your Google Home app? Is it online or offline?

In the meantime, I recommend you make sure that the wires are securely connected. Please follow these instructions:

1. Turn off the power to your doorbell at the breaker box.
2. Remove your doorbell from the backplate.
3. Retighten the screws that hold the wires with a screwdriver.
4. Make sure the ends of the wires don't touch each other or the base plate. Trim the wire ends and bend them if needed.
5. To test the chime, press the doorbell's button.

Thanks for your kind attention; I will be looking forward to your response.

Best regards,

Virna