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Nest wired doorbell

reobrien
Community Member

I have had the wired Nest doorbell for at least 2 years with the Aware monthly subscription. Every 2-3 months the AI goes haywire and ID's every car as a person. The solution given every time I call is to reset the whole thing. This really doesn't solve the problem because in a few months it happens again. Zones are useless. I set them up to ignore the street and only focus on the front of the house. I turn off notifications for anything outside the zone but cars outside the zone still trigger a person notification. Now it focuses only on cars at night not the day as before labeling them as a person. Alerts all night are getting annoying but I hate to turn them off because we have been having car break ins lately. I just don't understand an AI program that can at times recognize individuals by face recognition or works perfectly for a few months but then thinks cars traveling 40mph past my home is a person. I am ready to throw this thing away and try something else. I don't even care if they have updated the doorbell as the software sucks. 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hello @reobrien,
Just wanted to check in here to see if you were able to see Brad's response here? Did you have time to dive into the issue you are having? Please keep us posted if you need anything else.

Thanks,
James

James
Community Specialist
Community Specialist

Hey folks,
We'll go ahead and leave this thread open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.