I have had the wired Nest doorbell for at least 2 years with the Aware monthly subscription. Every 2-3 months the AI goes haywire and ID's every car as a person. The solution given every time I call is to reset the whole thing. This really doesn't solve the problem because in a few months it happens again. Zones are useless. I set them up to ignore the street and only focus on the front of the house. I turn off notifications for anything outside the zone but cars outside the zone still trigger a person notification. Now it focuses only on cars at night not the day as before labeling them as a person. Alerts all night are getting annoying but I hate to turn them off because we have been having car break ins lately. I just don't understand an AI program that can at times recognize individuals by face recognition or works perfectly for a few months but then thinks cars traveling 40mph past my home is a person. I am ready to throw this thing away and try something else. I don't even care if they have updated the doorbell as the software sucks.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.