Live video unavailable. The camera may be unreachable or saving battery.

[Ange7]

New professionally installed floodlight camera. Using Google Home.  Keep getting error message: “Live video unavailable. The camera may be unreachable or saving battery. “. Please help. This is very frustrating with a $300 camera. Expected more from Google. 

[S3bryan]

May I suggest you do your own internal investigations first if it’s having trouble reaching the camera it could be your power supply or your Wi-Fi signal check those first

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. As @S3bryan suggests, I would check into your power supply and make sure everything is installed correctly, and I can imagine your wifi signal strength is not quite strong and consistent enough to get to your camera.

Best Regards, 

Brad.

[James]

Hello @Ange7,
Just wanted to check in here to see if you were able to see Brad's response here? Did you have time to dive into the issue you are having? Please keep us posted if you need anything else.

Thanks,
James

[James]

Hey folks,
We'll go ahead and leave this thread open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.