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Nest wired outdoor cam no power. I swap

Cad205
Community Member

Hi, I swapped the plug to a different working socket now the cam doesn't come on. I've pulled the usb waited and refitted, nothing. Pulled the plug and waited and refitted, nothing. Went back to original socket, nothing and tried changing the fuse, nothing. It's been working fine for a month (new) now won't power up, any suggestions please?

5 REPLIES 5

aatienza
Community Specialist
Community Specialist

Hey Cad205,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. What type of Nest camera do you have? Are you using the USB cable and adapter that shipped with the camera? Also, are there any kinks or frays in the cable?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Cad205,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

Cad205
Community Member

Hi, the problem seems to be their usb connection cable. How do I go about getting a replacement? I have it working but the connecting device I used is not waterproof or very stable.

aatienza
Community Specialist
Community Specialist

Hey there,

 

I'm sorry for the delay. Let's check — could you fill out this form and let us know once you're done?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Cad205,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie