11-12-2021 02:45 PM
Just a warning to anyone who is thinking of purchasing the Nest Hello Doorbell, there is a known issue with it cracking and the top layer peeling. I contacted Customer Support and they could not replace my unit because it was out of of the 2-year warranty period. I pressed the point that some of the peeling was over the camera lens but they said it was just a cosmetic issue that "did not affect functionality." I'm not sure how cracking and peeling of the top layer does not affect a camera's functionality, but that was their position. *shrug* Anyways, just wanted everyone to be aware of this while deciding whether to buy since it's not a cheap doorbell.
12-09-2021 10:36 AM
Hey there,
Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 3-5567000032411
Please note: once I have submitted your replacement request, I will be locking this post.
Best Regards,
Brad.