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NestAware with ADT - How do I view recordings on Nest website?

MemphisGuy
Community Member

‎10-14-2022 09:16 AM

I have a Nest Doorbell with a subscription through ADT for NestAware. The doorbell works great and records video of people approaching my front door and ringing doorbell. I can view the history of videos in my Google Home app fine.

Is there a way to view this same history of videos on the Nest website - the https://home.nest.com/ ? It's not showing me any - either live video footage or a history of videos captured by the doorbell. It says that I have a Nest Aware account managed by ADT, but it doesn't let me see the video recorded by the doorbell. 

Any help is appreciated.

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MplsCustomer
Bronze
Bronze

‎10-14-2022 09:27 AM

@MemphisGuy 

Unfortunately, the new Google Nest cameras and doorbells released since the fall of 2021--including your Google Nest Doorbell (wired) work ONLY with the Google Home app and NOT with the Google Nest app or the home.nest.com website. History from your Nest Aware subscription CAN be viewed by accessing it in the Google Home app.

However, given last week's Google Nest announcements in this forum, it seems Google Nest may be getting ready to provide website access that includes the newer cameras and doorbells. See "Google Home for web" in this blog posting: https://www.googlenestcommunity.com/t5/Blog/Recap-Introducing-the-new-Google-Home-app-and-Nest-devic...

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MemphisGuy
Community Member
In response to MplsCustomer

‎10-14-2022 10:50 AM

Thank you so much for this helpful information. I don't think I would have found it on my own. Let's hope they add that feature. It would be helpful. Thanks again!

 

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janthadeus
Community Specialist
Community Specialist
In response to MplsCustomer

‎10-18-2022 09:10 PM

Hey folks,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Check out this link on how to file feedback.
 

Thanks for the help here, MplsCustomer.

 

Best,

JT

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