Nestcam installation fails

[saeedroyan]

I'm trying to setup a new outdoor nest cam, it will go to the last step (updating) and then shows "there may be a problem" without any code.

Already restarted, tried a new home, used manual code instead of QR code, but still getting the same error on all 3 cameras.

Please help..

[MplsCustomer]

@saeedroyan 

The customer on this post who encountered the "there may be a problem" error when installing there Google Nest Doorbell (Battery) resolved it by returning it for a new one:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-wireless-cannot-complete-...

Maybe Support can help you resolve the issue or replace your cameras:

https://support.google.com/googlenest/gethelp?hl=en

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[MplsCustomer]

@Brad 

The customer already reported that they restarted their three cameras, tried a new home, and tried using the Setup Code instead of the QR code, and is still not able to perform the initial setup on all three cameras.

[Brad]

@saeedroyan

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[saeedroyan]

As per chat with support team, I supposed to return the cameras.

However I bought them from eBay (brand new - sealed), and seller is not responding.

[MplsCustomer]

Is it possible the seller was selling a bad batch of cameras they got at a discount somewhere? Google Nest isn't making the Google Nest Outdoor Camera anymore and since the new cameras work only in the Google Home app, there's a real demand for these older cameras. Maybe you can use eBay's appeal process for returning a defective product.

[aatienza]

Hey folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, Brad and MplsCustomer.

Thanks,

Archie

[saeedroyan]

Still waiting for eBay to reply...

I wonder if there is any nest/google service center in Australia? 

[aatienza]

Hey saeedroyan,

I'm sorry for the delay. To confirm, were you able to get a response from eBay? Also, here's the phone number of our Australia's support team +61-1800-905-941 and chat support hours: 8 A.M. - 7 P.M. AET Mon-Sun.

Thanks,

Archie

[saeedroyan]

Hi, no still seller not responding and ebay return window closed.

Is there a google service center I can go in person? 

[EmersonB]

Hi everyone,

@saeedroyan I just wanted to follow up if you were able to reach our Australian Support Team?

Keep me posted.

@MplsCustomer, @Brad, @aatienza I appreciate your helpful response.

Best,
Emerson

[EmersonB]

Hello saeedroyan,

How's it going? Any updates on contacting our Australian Support team? Let me know if you have additional questions or concerns.

Thanks,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson.

Thanks,

Archie