cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nestcam second generation no notification for sound

Natoma
Community Member

I just installed a second generation nest Cam to replace my original drop cam because drop cam support is ending  April 2024.  However nest Cam 2 doesn't have a setting to notify me of speaking sounds in my patient's room,  only carbon monoxide, smoke alarm or breaking glass. I'm in a dilemma nest Cam 2 doesn't operate in the original nest app and the support is ending for the drop cam. It's critical I have a notification for patient sound beyond carbon monoxide, smoke alarm, breaking glass. I can't believe this feature was not included in nest cam 2. I would appreciate a software fix for this problem I have three additional cameras that are all facing the same situation. Thank you

6 REPLIES 6

EmptyNester
Gold Product Expert
Gold Product Expert

Hello Natoma, I'm an end user like you.  The new line of Nest Cameras has let so many people down in so many ways.  There are many many functions missing in the GOOGLE HOME app compared to the older NEST app. And we (user base) have been fighting this battle for over 2+ years (read the 100's of threads on this forum).  I wouldn't hold your breath that you are going to see 'talking' alerts anytime soon.

I purchased then new Gen 2 cameras about 2 years ago when they cam out and when I learned of all the limitations I returned them and purchase used Nest Gen 1 cameras from Ebay sellers and I have been very happy.  Any of the old generation cameras that work in the NEST app have the ability to send an alert on "Person Talking".    Buying some used gen 1 cams might be your best option and you can avoid lots of aggravation waiting for a feature that many never happen.

... just my 2-cents.

 

Lance_L
Community Specialist
Community Specialist

Hi Natoma,

 

Thanks for posting in our Community and sharing your thoughts here. I understand that this feature would be useful if it were available.

 

As this is a community forum supported by other users and community specialists, the best way to get your thoughts, feedback, or feature requests to the people who can make changes is by submitting feedback.

 

Keep an eye on the Google Nest Community page for any updates. Please let me know if you have other questions or concerns; I’ll be happy to help.

 

Thanks for chiming in, EmptyNester.

 

Best,

Lance

EmersonB
Community Specialist
Community Specialist

Hey folks, 

@Natoma, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, EmptyNester and Lance.
 
Thanks,
Emerson

Natoma
Community Member

I appreciate your advice and gave up attempting a fix from Google for the second gen camera sound deficiency notification, so I bought a first-generation Nest cam from Amazon -- not worth dealing with Google expecting a fix on the second generation cameras -- unfortunately, I'm stuck with four first generation cameras.  You folks are great, and I appreciate your support!  

EmersonB
Community Specialist
Community Specialist

Hello Natoma, 

 

Thanks for getting back to us. We appreciate your thoughts and ideas about the Nest Camera however, we don't have any news to share about applying this feature. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send feedback using this link to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Let us know if you have additional questions or concerns.

  

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hey Natoma, 

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
   
Cheers,
Emerson