Nestcam sound detection in canada

[ross2023]

Hello all,

Have just paid Nest Aware subscription and still don’t see “sound alert Option” for my Nest Cam devices?

Anyone aware how I can troubleshoot?

[MplsCustomer]

@ross2023 

Which cameras do you have? The 2nd gen cameras--unfortunately--only have an option to detect smoke detector and fire alarm sounds, under Settings | Events | Heard events for the camera in the Google Home app.

For 1st gen cameras, go to Settings | Notifications | Sound for the camera in the Google Nest app.

You should have those options even if you don't have a Nest Aware subscription.

[ross2023]

Thanks-appreciate the feedback.

I have the second generation battery operated cameras with the accessory plug in cable added.  At is issue is even though I subscribed to Nest aware under “settings” it only gives me the options for “people”, “animals”, “vehicle”, “motion”.

My expectation was do see “sound” appear as a choice once I paid….

If it is not available “in Canada” it would have been nice to see this disclaimer before paying.

Still hoping it’s “user” error…:-)

Ross

[MplsCustomer]

@ross2023 

As I said earlier, the 2nd gen cameras, including the battery cameras, only have an option to detect smoke detector and fire alarm sounds, under Settings | Events | Heard events for the camera in the Google Home app.  It is NOT listed under Settings | Events | Seen events because it's NOT a seen event.

[EmersonB]

Hello everyone,

@ross2023, thanks for reaching out here in the Community. How's it going? Were you able to read the information that MplsCustomer has shared? it's right on the spot. In case you have more questions, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,

Emerson