I have never received the offer to replace my Dropcam HD with a Nest Cam Indoor at no cost for having Nest Aware. I have gone through telephone support and my camera and Nest Aware subscription were validated. I was told a supervisor needed to approve and would hear back later. I did hear back later, with questions about my cameras "technical problems" (there are none), a new case number for some reason and was informed they cannot send out the offer to "check old emails" (which I did). I have had this Dropcam a long time, so losing support on that front is extremely disappointing, and not receiving the replacement offer, even though I clearly meet the offer terms having been a Nest Aware subscriber for over 3 years is insulting. I already have a case number, and it's currently going nowhere (4-0114000035963). Maybe somebody else from Google in this community can help?
