NOT IMPRESSED - Bad customer support service!

[ClareC-J]

My new replacement camera isn't connected to my Nest subscription that I'm paying for, I can see the camera but it's not recording more than a day's history or storing faces as my old camera did!

I have been round & round in circles on your help pages & got nowhere. I want to speak to someone, a human, is that too much to ask bearing in mind all the money you have had from me over the years with products & my subscription!

[David_K · Accepted solution]

If you would prefer, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate option, type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

You should be aware that it looks as though the support team is experiencing high demand at the moment, so it may take longer for them to get in touch. 

[ClareC-J]

Thank you, that worked; but it is not obvious that one should select 'Other' to get a call.