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New Nest Cameras Can"t save Clips

jbrick
Community Member

I now have 8 cameras on the Nest web site so I can see all my camera feeds on one screen.  The new one only goes on the Google Home app which is the phone only.  Beyond the obvious problem with have 8 feeds in one place and 1 feed in another, how do you save clips with the new camera?  That is why you need it on the computer.  You can make clips, save clips and easily send stuff out threw email if you want.  Now you can not save clips.  So that's two things you didn't tell me before I bought the new camera.  I am not happy.  When are they going to fix this?  Let me guess you do not know.  They are working on it.  They are aware that a problems exists.   I bet your phones are ringing off the hook and wait till after Christmas when every one who already has a Nest smart home like me, sees what you did here.  And I'm not talking about the event history.  I have 24/7 recording so I want to decide the clip I want .

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.