Swann cameras no longer showing in home app

[AndyO]

Is anyone else having issues with Swann camera systems not showing cameras in the google home app... everything is linked correctly and had beem working fine... there is no issue with streaming as system is hard wired... i have tried unlinking and re linking... still has same issue... cameras are all on line and viewable on the swann app... but no longer coming up on home app... which also effects putting them on my tv on command... please help!!!

[JayDee63]

Same here, hope someone chimes in.

Had 6 cameras showing on Google Home app a few days ago, relinked and dropped to 1. Tried to fix and not don't have any although app says that Swann Security is linked. I cant see how I can un-link them and re-link.

I was able to stream the single feed through my new Google Nest Hub until it dropped off.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[JayDee63]

Thanks Brad. Still not resolved. I am thinking it’s a Swann Security issue as the authorisation site is showing a redirection error and seems to be throwing google home a false authority without the ability to see the cameras. I’ll keep trying. 

[Brad]

@JayDee63

It sounds like that may be the case. Because it is not a Google or Nest product, I cannot say for sure what the issue could be with the device itself. It is possible that you have migrated over to their system, with your cameras, so they may not be available in the google home app one that is done. Not sure 100% though. I would suggest reaching out to Swann Security for assistance.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.