New Nest Doorbell wired working on my iPhone but not my wife's iPhone

[cerimorgan]

I just finished installed a Nest Doorbell (wired, 2nd gen) and connected it to my Google account. Everything seems fine on my iPhone. I next added my wife's account to our home group and she can see all of our devices in the Google Home app, but when she taps on the Doorbell, the screen goes black and it says "Connecting..." with a blue spinner in the center of the screen. I've tried leaving this for 10+ minutes and it never connects. I tried force quitting Google Home and also restarting the phone, but am still getting the same behavior. She is able to connect to other devices in our Home through the app.

[MplsCustomer · Accepted solution]

@cerimorgan 

I see customer reports like yours in this forum. Sometimes it seems like a problem on the Google Nest servers that just resolves itself after awhile.

You could try deleting and re-installing the Google Home app on your wife's phone to see if that resolves the problem.

(I'm just another Google Nest customer.)

[janthadeus]

Hi folks,

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help here, MplsCustomer.

Thanks,

JT

[cerimorgan]

Thanks... reinstalling the Google Home app did solve the issue.

[janthadeus]

Hey cerimorgan,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT

[cerimorgan]

Thanks for following up. We did solve the issue following @MplsCustomer's suggestion.

[janthadeus]

Hey there,

Cool, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best.

JT