New Router System won't work

[BobHagen]

My cameras were working well until I got my new Spectrum router.  I get the error message C104 .I see that others have had this problem but their solutions haven’t worked for me. My Spectrum guy said my router will do both 2.4g and 5g. I have a Nest Aware subscription and I want my cameras back up and running. Help please! 

[aatienza]

Hey BobHagen,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. C104 means incorrect or no password was provided during pairing. You can try power cycling your cameras to refresh the connection. Once done, retry pairing. Let us know if that works.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie