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New WiFi Router and Nest cameras will not work anymore

PDB
Community Member

After upgrading internet modem and wifi router using same network name and password two indoor Nest cameras and outdoor battery Nest camera will not connect. For the indoor cameras I find no reset button nor reset code. The two indoor cameras are quite old and do not have reset codes.

5 REPLIES 5

Bmt
Community Member

How do I get my doorbell ringer back on line. New router and modem 

PDB
Community Member

My outdoor camera has a minute reset button which was hard to find. After resetting I was able to add the outdoor camera to my Google Home app. My two indoor cameras are 2014 vintage and do not have a reset button nor a device number so I am going to replace. Now I find my Nest Protect devices no longer connect to the Nest app so I will have to research that.

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@PDB, thanks for reaching out here in the Community. You may try setting up your two old Nest Indoor Camera with your computer. Here's how. For your Nest Protect you need to reset it as well and re-add it to the Nest app. Let us know your update here.

 

@Bmt, just to be sure, do you have the Nest Doorbell or a Ring Doorbell? Looking forward to your response.

 

I appreciate the help, MplsCustomer.

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey folks,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson