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New camera not showing on Nest app. Old cameras not scrolling history on Google Home app!!

mooog
Community Member

Purchased a new Nest indoor camera to compliment the cameras I already have. Now having completed set up am beginning to regret my decision. Seems that Google have decided to only let new cameras be accessed using  the Google Home app and whilst the old cameras show a feed on the Google Home app I cannot scroll history as I can on the Nest app. So now have to use 2 apps. Doesn't feel very 'smart' to me. Does Google plan on fixing this issue, or are we being steered to dispose of perfectly working older cameras so that we buy new ones?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

The history video controls in the Home app are definitely different. The controls are described in this help article:
Video history in the Google Home app - Google Nest Help

Does that help? 

Newer cameras and doorbells (launched in 2021 or later) are designed for and managed by the Home app. There are no plans for Nest app support, as Google's strategy is to bring over features from the Nest app to the Home app, unifying everything into the Home app. That said, your feedback is crucial to that, so I’d encourage you to also send any feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback.

mooog
Community Member

Thanks for the reply. Sadly the Home app only appears only to support scrolling of history on the new camera and not the old ones. I have no problem about the moving to a new app, I just want to be able to have the same functionality with my old cameras as I have with the new (scrolling history). 

janthadeus
Community Specialist
Community Specialist

Hey there,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi mooog,

 

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind. 

 

I appreciate your help, davidking.

 

Thanks,

JT