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New home with existing nest doorbell

Roselasalandra
Community Member

I try the factory reset.  It spins blue and then stops.  I don’t get the flashing yellow. 

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far besides what was stated here?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

Ldw0412
Community Member

Hi Brad- I found this thread while trying to figure out how to set up an existing nest doorbell camera.  Do you have any advise on how I can connect it to my Wi-Fi so that I can access the doorbell camera from my phone?

im sure it is easy but I have struggled to get connected.  Appreciate any advice you can give me

janthadeus
Community Specialist
Community Specialist

Hi Ldw0412,

 

Thanks for reaching out! I'd be happy to help you with this. Let's check this out — a few questions: do you have Nest Hello doorbell (wired) or the Nest Doorbell battery? What's the status light of your doorbell camera? How far is the camera from the router? Also, was there an error message/code you received during setup?

 

Looking forward to your response.

 

Thanks,

JT

JT - it is wired.   The circular light is blue.   It is about 40' from the router.    should I see it on my bluetooth?  I have downloaded the app on my phone and set it up but the camera/doorbell does not show up so I didn't see an error message.

 

thanks for your help!

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Sorry it took me a bit to figure out how to view my post and the responses. I have tried the steps on my original post.  Still need help.  Pushed the pin hole while holding down the button.  Blue circles but never changes to orange as the instructions say.  App still says it can’t find it