I only have one indoor cam not two and keeps going off line

[Defen007]

I only have one indoor cam not two one camera and it keeps going off line and makes me start from the beginning 

[MplsCustomer]

@Defen007 

Most of the responses in this community forum come from other customers, so could you give us a few more clues about your situation? For example: Is this one of the newer indoor cameras (released starting in 2021) or the older 1st gen model? Has this happened since you got the camera or did it just start recently? Do you have any idea what your Wi-Fi signal is near the camera? How close to your router is your camera? Does "start from the beginning" mean you have to reinstall your camera? Have you tried placing your camera closer to your router temporarily to see if the Wi-Fi signal is the problem?

[janthadeus]

Hi folks,

Thanks for helping out, MplsCustomer.

I'm dropping by to ensure everything is covered here. Feel free to let us know if you still need help.

Best, 

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie