cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Help Center

Forum Posts

Start a conversation

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1784 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17949 Views
  • 0 replies
  • 7 kudos

Problem mounting the doorbell

Had issues mounting the doorbell to the wedge. After much struggle, the 'button' that was suppose to click to the mount broke. Tried to get help with google support but there's no way i can reach one. Just read some old post in the community and real...

Dawaltz by • Community Member
  • 803 Views
  • 3 replies
  • 0 kudos

Nest Camera (battery)

I put an outdoor battery camera above my garage. The video does not activate (on any sensitivity) when I pull into or out of my garage. The video only starts recording when a vehicle parks in the driveway and someone gets out. The doorbell camera (wi...

Wickedhick by • Community Member
  • 2918 Views
  • 13 replies
  • 0 kudos

Doorbell battery will not factory reset

We have a nest doorbell (battery) that has been working fine for 15 months. Girlfriend loves the product - would never go back to a regular doorbell!However we moved wifi networks/google setup and to change settings we would like to do a factory rese...

Nest cam indoor wired 2nd generation

I have a new nest cam indoor wited 2nd generation camera I I can’t get it to show up in my nest app with my other cameras. It only shows on google home. Why?

DaveR11 by • Community Member
  • 1023 Views
  • 4 replies
  • 0 kudos

No previous doorbell but trying to use Nest

A friend of mine purchased a Nest Hello (doorbell). He had no type of doorbell previously. A licensed electrician bought and installed a doorbell transformer using the specfied voltage. Will the Nest Hello work this way? He is planning on using a Goo...

paulconti by • Community Member
  • 993 Views
  • 4 replies
  • 0 kudos

Specific Cameras Dropping Connectivity

For the past week, three of my cameras keep dropping Wifi. The amount of time that it stays off is completely random. It's pretty frustrating as I've tried all troubleshooting minus factory data reset. The cameras, (3 out of eight) Are all plugged in...

Kcmp by • Community Member
  • 713 Views
  • 3 replies
  • 0 kudos

Alternative Nest doorbell wireless app?

We bought a Nest battery doorbell in July. The motion sensing does not work, no notifications of movement, but it shows on the events once in a while. Is there another app I can use for it since the Home app doesn't work? It appears to be a common pr...

BrianSco by • Community Member
  • 1087 Views
  • 3 replies
  • 0 kudos

"Spaces" used to work...

After resetting everything and reinstalling app,turns out its the "spaces" option to view my cameras...It no longer works when on...only gives me the blue spinning update circle...but when off it will show me icons of locations,allowing me to select....

zero13 by • Community Member
  • 10372 Views
  • 46 replies
  • 4 kudos

Nest Camera Won't Add to Home Account

We just had our internet speed updated and when I went to reconnect to the Google Home app, my device will not add to the account. The green light is on as though everything is working, but I keep getting the error, "something went wrong" during setu...

to vote
Labels