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New nest cameras

Bob_B
Community Member

Explain to me how google can take a perfectly working app (nest) and merge it to google home which does not show all my cameras live feeds, has a horrible interface, can’t rewind from live feed, no 15 second ff or rewind, constantly stops when trying to rewind, says video not available (wtf does that mean?) It’s amazing to me how little they know about keeping a great app and making it better. What idiot decided to change it? And up on top of it ruin “works with nest”!! I’ll be removing all my new cameras & replacing them with the last generation that works with the nest app. If they destroy that I’m bouncing to ring. Idiots!! Possibly the worst camera app ever!!  They didn’t even make higher resolution cameras! Great job!  You’re fired!!! 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,

 

Thank you for your feedback on this issue. I fully understand the frustrations of not having your new Nest Cams in the Nest App and I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience and support, and I'm more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Garrett DS

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.