01-13-2024 03:24 PM
Hello
i have changed my wifi provider a d cannot dismount my nest doorbell or camera and need to get it back online. Please help.
01-13-2024 03:35 PM
Unfortunately, Google Nest does not make it easy to update Wi-Fi settings.
It depends on which Google Nest camera and doorbell you have. If you have a 1st gen camera and doorbell that were installed in the Google Nest app, you can go to Settings | Home info | Home Wi-Fi help, then select the camera or doorbell, then select Start | Update settings. I think you may need to do this while you are still on the old Wi-Fi network, but Google Nest's instructions do not specify. If you don't find "Home Wi-Fi help", you'll need to remove your camera from the Google Nest app (again, I think, while you are still on the old Wi-Fi network), and then reinstall it in the Google Nest app while on your new Wi-Fi network.
If you have a 2nd gen camera and doorbell that were installed in the Google Home app, you'll need to remove the device from the Google Home app while the camera or doorbell is online (again, while on the old Wi-Fi network), and then reinstall it in the Google Home app.
If you are unable to do that, then you'll need to do a factory reset, which does require unmounting the camera and doorbell, and then reinstall it in the Google Home app.
Changing camera and doorbell Wi-Fi network:
https://support.google.com/googlenest/answer/9223711
Restart or factory reset Nest camera or doorbell:
https://support.google.com/googlenest/answer/9252162
01-15-2024 10:40 AM
Thank you. It appears that the issue is the conversion to an non-static WiFi.
does anyone have a number to NEST
01-15-2024 11:41 AM
I'm not sure what you mean by "non-static Wi-Fi". Do you mean static vs. dynamic IP addresses? If so, all of our Google Nest devices have always had dynamically-assigned IP addresses.
Google Nest does not publish Support phone numbers. To contact Support, you can use the link and instructions in this post; you can frequently get a callback in less than a minute (depending on the time of day):
01-17-2024 11:28 AM
Hi there,
Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.
I appreciate your inputs, @MplsCustomer.
Best,
Jenelyn