New wired doorbell camera is defective

[bmacbride]

Camera did not install into cup. I think it is missing (or maybe I did something wrong) See photos. How do I get a replacement. Google support page is not friendly so I ended up here.

[Ashepherdson]

You would be best to contact support directly, the link is here:

https://support.google.com/googlenest/gethelp?hl=en

You can get a call or start a chat, just fill out the first two sections.  

[Brad]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.

P.S Thanks for your assistance, @Ashpherdson!