Hi, @Annieflipflop,
Thank you for reaching out to the community. I understand the importance of night recording, and I apologize for the inconvenience. I'm happy to assist you in finding a solution.
To effectively troubleshoot, please provide the following information:
- Have you experienced this inconvenience before?
- Is the camera online on the app?
To check if night vision is set to "Auto," please refer to this article: Change Night Vision settings.
If night vision is enabled, try the following steps:
- Clean the lens: Use a soft, optics-cleaning cloth to remove dust, fingerprints, or dirt.
- Adjust camera placement: Ensure the camera isn't facing any nearby surfaces or objects that might cause glare.
- Optimize image settings: Use the Nest or Google Home app to zoom, enhance, and crop out any distracting elements.
- Check for obstructions: If a bright white shape appears at the edge of the image while the rest is too dark, a surface might be too close. Adjust the camera's angle to avoid this.
- Move reflective objects: Reposition any nearby items that could reflect infrared light.
Keep me posted.
Best regards,
Ana
