No Doorbell Ignore Option

[Desiree33]

I just purchased the Nest doorbell (battery) along with the Google Home Hub. When the doorbell rings and the notification comes through to my Hub and my phone, I am not given an option to "Ignore".  The camera just continues recording for 40 seconds but I'd like the option to just close it out. I know it exists as I've seen it in every tutorial video. Any insight as to why I am not getting that option?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I have a great article that should go over some troubleshooting steps that I think would help you out! 

Best Regards, 
Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie