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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13608 Views
  • 0 replies
  • 5 kudos

Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn’t save

I have been praying for a way to pull footage from 18 mo ago and I’ve seen all the replies explaining it’s feat being impossible. However - to make it more complicated or I suppose to eliminate the Hail Mary - what if I had nest aware subscribed at t...

Nest Cam reset button doesn’t work

I am trying to factory reset my nest cam to connect it to a new Nest account but the pinhole reset simply doesn’t work. There is no button to press or at least no sensation that it is being pressed. I hold a thumbtack in the hole for 15-30 seconds an...

TM9 by • Community Member
  • 2772 Views
  • 7 replies
  • 3 kudos

Nest Hello Doorbell

I want to delete my Nest Hello as it cannot connect to wifi. This is a useless app and I am disgusted with it.

Dermot55 by • Community Member
  • 1086 Views
  • 6 replies
  • 0 kudos

Recently changed my wifi router

I recently changed my wifi router and now I can't change all the info in my Nest account. Both cameras are mounted outside (one front and one back) with no reset button (that I can find) and since they are mounted outside (through the wall) I don't k...

Betsy1 by • Community Member
  • 1804 Views
  • 12 replies
  • 0 kudos

Got screwed

This isn’t a getting started question but there was nothing to choose for my problem.Google indoor/outdoor camera I got it to work indoors. Moved it outside 5 feet from router, no metal or anything blocking it, it’s online but doesn’t show up in my N...

Twindg by • Community Member
  • 628 Views
  • 4 replies
  • 0 kudos

Connecting multiple Nest cams to Home

Bought 3 Nest cams for outside. Trying to set all up in Google Home which I already gave and use before installing any of them outdoors. No trouble with first one. Camera connected to WiFi and works fine and great picture. Set it aside to do the same...

Roz2 by • Community Member
  • 537 Views
  • 4 replies
  • 0 kudos

Locked out of nest account. Devices trapped

Hi there. somehow I failed to get my best account to magically migrate to a Google account. I have a separate Google account that I began migrating my devices to. So my 2 outdoor cameras and 2 smoke detectors are on my nest account and my Nest Aware ...

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