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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1717 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17861 Views
  • 0 replies
  • 7 kudos

Doorbell Camera Offline

Not sure if I’ve put this in the right category, but my Nest Doorbell (wired) has suddenly gone offline. It was working earlier, but when I went to go to bed I got a notification saying it’s offline. I’ve tried to troubleshoot it myself, but none of ...

Alix by Community Member
  • 5920 Views
  • 5 replies
  • 2 kudos

There was a problem communicating with google

Hi all, I'm having an issue with some new cameras - Nest Cams with Floodlight, and battery versions. The setup hangs for all of them right at the end of the connection process, and I receive an error "There was a problem communicating with Google". T...

Screenshot_20221210-144254.png 2022_12_10_14_35_30_Your_data_with_Google_Nest.jpg

Nest doorbell missing events

I have the battery operated nest doorbell which has always missed some events. However, recently it has begun missing more and more events. Yesterday it missed the delivery of two packages placed directly under the doorbell. Today it missed the mail ...

Whocares by Community Member
  • 823 Views
  • 3 replies
  • 1 kudos

Nest Cam working for myself in Home App but not my partner

We recently bought a Nest Cam (2nd gen wired indoor). Installing went fine, I can see the feed from my phone from the Home App, also home.google.com works. So the camera is perfectly fine.BUT my partner only gets the notification of Camera offline wh...

rukkanen by Community Member
  • 3254 Views
  • 3 replies
  • 0 kudos

Replacement wall plate for nest battery doorbell

Hello,I bought a nest doorbell battery some time ago and, after a false start, only just got around to finishing up connecting it. In the interim I managed to lose the wall mounting plate, and my attempt at 3D printing a replacement has not worked te...

Camera won’t pick up new wifi

I have four of the magnetic outdoor cameras. Cable company updated modem, two of the cameras labeled home automatically picked up the new wifi, the other two labeled home2 did not. They have electricity and are 15’ from the modem with no obstruction....

BradK by Community Member
  • 945 Views
  • 4 replies
  • 0 kudos

Visitor announcement volume

Hi, Is it possible to increase the visitor announcement volume on the Google Speakers separately?This was asked by someone else recently but didn’t get a lot of feedback. Any updates?

hiltmitch by Community Member
  • 842 Views
  • 3 replies
  • 1 kudos

Wired Nest doorbell not playing xmas theme

Not sure what generation mine is. I've had it 5 years but this year when I switched to a holiday theme it only randomly works for a couple of seconds and I've never been able to get it to play inside even though notifications is turned on. In fact, t...

MicheleC by Community Member
  • 1624 Views
  • 9 replies
  • 0 kudos

Battery powered Nest Cam idle not sensing anything

I have 3 battery powered Nest Cams set up. All charged. 1 is connected to power and will sense movement, record it and notify me. The 2 others are fully charged and mounted on their magnetic plates, but will not sense any movement or record events. W...

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