Nest Hello Doorbell

[Dermot55]

I want to delete my Nest Hello as it cannot connect to wifi. This is a useless app and I am disgusted with it. 

[MplsCustomer]

@Dermot55 

I'm just another Google Nest customer (with 3 Nest Hellos) and you may have already had it with Google Nest. But during the install process (starting at about 2:00 in the video on the page below), did you have your Google Nest Hello Doorbell close to your WiFi router or WiFi access point?

https://support.google.com/googlenest/answer/9247327?hl=en

If you just want to delete the Nest Hello from the Google Nest app, go to Settings for the doorbell and select "Remove camera" at the bottom of the screen:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

If you want to contact Google Nest Support, you need to start with this link:

https://support.google.com/googlenest/gethelp

Good luck.

[janthadeus]

Hi folks,

Checking in — have you had the chance to try the troubleshooting steps suggested by MplsCustomer? If so, how did it go? Let me know if you have more questions in mind. 

I appreciate the help, MplsCustomer.
 

Thanks,

JT

[Dermot55]

Nothing works with the Hello Nest. It’s a disaster. 

[EmersonB]

Hi folks,

@Dermot55 I'm sorry if you're having trouble removing your Nest doorbell from your app. To confirm, what app are you using? Also, when you say that nothing works do you mean that you can't remove it from your App or there's no option to remove it? If so, can you share with us the screenshot of your app settings?

Keep us posted.

I appreciate the help, @Jt and @MplsCustomer.

Best,
Emerson

[janthadeus]

Hey Dermot55,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks for chiming in, Emerson.

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT