No QR code or Entry code

[Henzo]

Hi everyone, 

I have first generation wired nest camera ( the black one )

I am trying to reconnect it to my wifi after I changed the details but  I can't find the QR or entry code.

I have been reading the threads and it looks that iam missing the bottom plate of the camera that has those details on them.

I looked throughouly and even open the 4 secrews to check maybe its inside and couldnt find any code or QR.

I have the box and I have the serial number but not the Qr code and the entry code.

I tried contacting the next support team but couldn't get through.

Is there any other way connecting it to my wifi ? 

Cheers 

Hans 

[MplsCustomer]

@Henzo 

My guess is that, without a QR code or Setup Code, you may be out of luck. I don't think Support can provide you with the Setup Code even if you have the serial number, but you could try contacting them:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[Henzo]

Hi, 

I am unable to get through, it keep saying no one available to talk to me 

[EmersonB]

Hello everyone,

@Henzo, It's us again. Hit this link to reach our support team. Let us know how it goes.

I appreciate the help, MplsCustomer and JT.

Regards,
Emerson

[janthadeus]

Hey Henzo,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for chiming in, Emerson.

Best,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT

[Henzo]

Hi JT,

I have still haven't managed to get through to the support team, everytime I try no one replies , not sure what to do 

[janthadeus · Accepted solution]

Hey there,
 

I’m sorry to hear about your experience. Do you have a Windows computer to set up your camera? If you do, take a look at this guide: Set up your camera on a computer. 

Thanks,

JT

[Henzo]

Thank you very much JT.

It worked ,,, you are amazing.

Thanks heaps , i was about to give up and throw it away and buy a new one .

Cheers,

[janthadeus]

Hi there,

Awesome, we're glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT