Hi, we had a 2 hour power outage and my nest video doorbell went offline. We also have a nest outdoor camera. The outdoor camera started up okay after power was restored, but not the doorbell one. I’ve tried restarting the camera by holding the restart button on the back for 10 seconds and also tried holding the big button and the back button simultaneously for 10 seconds, but all I get is a tiny green light flashing at the top. No yellow or blue ring noted. This is a first gen doorbell and is hard wired in. Please help!!
We have a couple of Google Nest Outdoor Cameras that sometimes have to be unplugged for a short time after a power outage to get them to come back on after a power outage. And for one of our Nest Hellos, we have sometimes had to briefly turn off the electric circuit that includes the Nest Hello to get it to come back online.
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Hi, I had an electrician check the voltage to the doorbell and to the transformer, all was good there, so it was the nest video doorbell that wasn’t working anymore. Warranty was finished, so I had to buy a new one. Thanks.
Understood. While we can no longer process a replacement for you — we're always looking for ways to improve and we'll take it as feedback. Let us know if you have other questions as I'll be locking the thread after 24 hours.
