No cloud recording

[JWP]

We have 4 nest cams and pay for premium cloud storage. Until yesterday all 4 cams were showing history from the cloud. Today 3 are working one is not. There’s live video but no overnight recording  for that specific camera. I’ve rebooted the camera and my iPhone 13 Pro max. Still not working correctly. These cams have been on line for at least four years without issue. Thank you in advance for any suggestions to get this guy back on the cloud!!

[JWP · Accepted solution]

Thanks!  I’ve never used a schedule. All 4 cams run 24/7. Maybe deleting the cam and reinstalling it would solve the problem. I’ll give that a shot. 

[MplsCustomer]

@JWP 

The only things I can think of that would cause that are turning off "Video recording" or setting up a "Schedule" for that camera, or moving the camera to a different "home" ("structure") in the Google Nest app or Google Home app.

[JWP · Accepted solution]

Thanks!  I’ve never used a schedule. All 4 cams run 24/7. Maybe deleting the cam and reinstalling it would solve the problem. I’ll give that a shot. 

[SteveT1]

Hi folks,

I appreciate the help @MplsCustomer. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1 · Accepted solution]

Hi folks,

It's me again. I wanted to check back in to see if you need further assistance with this. Feel free to let me know.

Thanks,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad