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No events detected

SParry
Community Member

I’ve bought a new internal Nest camera and there are sections of the day blanked out saying ‘no events detected’ even though there are. My other best camera doesn’t do this and runs all day. Any idea how I can turn the ‘no events detected’ off and just allow a continuous recording..?

7 REPLIES 7

JMartin
Community Member

I just switched from Nest to Google accounts as it kept pestering me to do.... now I have the same issue you mention.   It will miss the foxes and other animals in the back yard so really want the continuous recording back

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

I am having the same issue and I have a subscription but I do not see anywhere in the nest or google home application to reference notifications for animals, pets or wildlife for my wired outdoor google cameras I bought last month. I watched a deer engage a flock of turkeys and the camera did not record any of it.

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

How do you turn on "continuous recording" for the nest cameras? 

I have black outs where it says there were no events.

I do not see any switch anywhere within the app or the online interface.

 

Bruce

JMartin
Community Member

It's your subscription level.  $$ This was a change recently when they moved from nest to Google. 

 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.