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No night recording

NOnightRecordin
Community Member

I got 2 indoor/outdoor battery Nest Cams 2 weeks ago and they have never recorded at night. I have seen cars go by at night but the cams do not record. If I open the app I can watch a car go by live. The cams record cars and trucks all day, but never after sun down. I have all video settings set on max. Zone and out of zone settings are all on except for dogs and cats. 

I don't expect much trouble during daylight hours...got these for night!

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@NOnightRecordin 

We have had a Google Nest Camera (Battery) for 13 months, plugged in with the optional power cable. It does a poor job of DETECTING events at night, though it does record them because we have it plugged in and have a Nest Aware Plus subscription.

If your cameras are running on battery power, they may not be detecting events at night and therefore not recording them.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

NOnightRecordin, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Let's try turning off and on all the event settings, then restart your camera to refresh the device. If all fails, resetting it to its default settings might help.

 

  1. Open the Google Home app, and tap the affected camera.
  2. Tap Settings.
  3. Select Events.
  4. Verify that the events the customer wants to receive are on.

Here's how to Restart or factory reset Nest camera.

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey everyone,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie