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No recorded events nest camera history gone disappeared

PBwhat
Community Member

I had been able to access the history of the activity  picked up by my new Nest cameras until today - it disappeared just 4 days after installation. My cams came with 30 day subscription free — but I re-subscribed just in case. Still NOTHING. I know the cameras should have picked up activity yesterday but they didn’t. And the history from 2 days ago seems deleted.  Any advice? 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@PBwhat 

Do you by any chance have more than one "home" set up in the Google Home app?  Your Nest Aware subscription needs to be set up for the same "home" in which your cameras are located.

If you go to your camera or doorbell in the Google Home app and select "Settings" and then "Nest Aware", it should say "Active" Nest Aware Plus" or "Active: Nest Aware" if your subscription is active.

If you go to the Google Home app and select "Settings" on the first screen and then select "Nest Aware", it should also tell what you have for Nest Aware.

If you go to this Subscriptions page in the Google Store, it should tell you your current Nest Aware subscription and when it ends: https://store.google.com/subscriptions?hl=en-US

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

HouseProd
Community Member

@Brad this is not acknowledgement of the question asked. Can you offer an explanation?

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS