No response from support re:warranty for doorbell

[Lisasoul]

I have been trying to get assistance with my Google Nest doorbell. It is still under warranty, but the camera lens is broken so I cannot see video. I tried to send a warranty claim form but the link doesn’t work and no one is responding to chat. It’s been a few days since I submitted a complaint and no one from support had contacted me. This is unacceptable customer service.   What will it take to get a timely response and solution?   

[JillG]

Hi @Lisasoul 

Best I can do as a community volunteer is esclate your post to a specialist. Hopefully they can sort this out.

J

[GabrielaG]

Hi @Lisasoul,

Thanks for reaching out to the community. I'm sorry to hear about the trouble you're having with your Google Nest Doorbell's broken lens and the difficulties you're experiencing trying to get a warranty claim processed. I understand how frustrating it is when links don't work and you're not getting a response from support. I'm here to help you get this resolved.

To expedite the assistance the team would like to know more about this situation. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

Regards,

Gabriela